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We stand behind our products!

We think you’re going to love your Whimsys products! However, if you aren’t completely satisfied with your purchase, you can return or exchange your item(s) within 15 days of purchase for a full refund (the shipping cost is not refundable).

Been a bit longer? We’ve got you covered. You can return your Boom for store credit up to one year after your original purchase.

To report a damaged product, quality, or shipping issue, please contact our customer service team for assistance at info@boombycindyjoseph.com or by calling +1 (929) 266-2100.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.